How Cosmetics Brand Davines Group Uses QR Code To Boost Product Education for Professionals

Davines Group, a leader in haircare, needed to make their printed resources, such as brochures, product labels, and product inserts, more interactive and in-depth for professionals who use the products. See how they used QR Codes to provide easy access to content in multiple languages using the same QR Code.

Davines Group is a professional haircare brand based in Parma, Italy. They use the most advanced cosmetic technologies to make high-quality, professional skin and hair care products. Their products—color systems, relaxing, curling, and perm treatments—are sold in over 90 countries, including cultural hotspots such as New York, London, Paris, Mexico City, Deventer (Holland), Hong Kong, Shanghai, and Düsseldorf.

  • Improved reach
  • Better accessibility
  • Multi-language experiences

Andrea Zanardi, ICT business partner at Davines Group, oversees the team that creates, monitors and manages the QR Code strategy. They wanted a solution to make more product and educational resources accessible to professional hairdressers who use Davines Group products for their clients. 

Challenge: Share product education and inspiration in multiple-language

Being one of the leaders in haircare technology, Davines offers some of the best professional training in the industry through websites and in-person shows. 

Until recently, Davines relied on paper-based materials like product inserts and brochures for in-person resources; the company began noticing the need to include more information they could share using the former means. 

Andrea’s team had QR Codes in mind as the simplest and most effective way to increase the content sharable from physical means. But they wanted a solution that would offer: 

✅ Dynamic QR Codes that the Davines team could update

✅ Share content in multiple languages without creating multiple landing pages

✅ Host and share PDF-based resources using QR Codes

✅ Monitor and measure the success of the codes to adjust strategy

Solution: Dynamic QR Codes pointing to multilingual landing pages

Andrea’s team found all the solutions they sought on Uniqode, including sharing multi-lingual content from the same QR Code. 

“There are three main things I like about the solution [Uniqode]: the dynamic QR Codes, multilingual landing pages, and PDF hosting. These features made all the difference when we were choosing Uniqode and continue to support our strategy years later,” says Andrea.

Davines Group started creating QR Codes on Uniqode and printed them in brochures for shows, inside product packaging as inserts, and for disclaimer information, among other uses. 

For example, their QR Codes link to one of the following: 

  • A video tutorial that shows how to apply a product
  • A PDF that shares more product information, including how it’s used, benefits, and best practices
  • A landing page in the professional’s language of choice, boosting their global reach

Combining these use cases helps the team continue educating professionals long after they’ve attended a show or purchased a product. 

Being dynamic QR Codes, the team at Davines was able to routinely update the resources without having to change the printed QR Codes. Andrea and his team also heavily emphasize tracking and analytics to ensure the ongoing success of their strategy. 

Andrea says: “It’s really helpful to look at overall scans and in-depth metrics like the map, scans by time of day, and scans by device used. With scans by device, for instance, we use that data to help guide our focus when developing apps or features on our website.”

💡 Do you have a similar use case? Here’s how to mirror this campaign

  • Use QR Codes linked to tutorials or how-to-videos from product inserts and brochures.
  • Use QR Codes from brochures pointing to a quiz that can help customers choose their best-suited product from a lineup.
  • Use QR Codes from product packaging to collect pictures and videos of customers who want to share their experiences and generate social proof.

Results: Improved reach. Better accessibility. Multi-lingual experiences 

Hair technology and trends move fast, but the Davines Group team moves faster. With a global reach, they continue to innovate their products and how they deliver products and education to their customers. 

With Uniqode’s QR Code management platform, they are now more equipped than ever to keep up and set the pace for hair care manufacturers globally.  

Learn more about how Uniqode can help you educate and inspire your customers, no matter where they are, with dynamic QR codes, multilingual experiences, and in-depth analytics. 

Industry
Personal Care Product Manufacturing
Location
Itlay
Company Size
Medium-sized business
Outcome

Improved reach

Better accessibility

Multi-language experiences

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